Statement of Purpose

Park street dental is a practice dedicated to the provision of general dentistry for both children and adults.
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Children under the age of 18 and if in full education are treated free under the NHS, and adults are treated both under NHS and Privately.

We ensure that all effective measures of infection control are used, and all the legal requirements relating to health and safety in the workplace are followed.

The practice aim is to provide a prompt, friendly and courteous services. Our Dentists and staff are committed to ensuring we deliver the best possible care and treatment to you and your family.

The practice Dentists, Therapists and nurses engage in regular personal and professional development. Our objective is to keep up to date with current thinking on all aspects of Dentistry, especially preventative care which can reduce your need for dental treatment.

All new staff members joining the practice are given training in practice procedures, and there is an ongoing programme to review the training needs for everyone in the practice.

When proposing treatment, we will take account of your own wishes, explain all options and where appropriate costs, so that you can make an informed decision about the treatment you receive. We will always explain what we are doing.

Park Street respects your right to confidentiality and will ensure that any details we provide are relevant and pertinent to your case. We regularly ask patients for their views on our service to enable us to continually improve our service.

We have systems in place for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes we make. All our staff will have an open and honest approach to all our patients in all areas.

DENTISTS

• Dr Phil Welch – Practice Owner – BDS. (Hons) London MFDS. RCSEd – GDC no. 85936
• Dr Martha Davies – (Hons) Cardiff. GDC no. 278466
• Dr Bethan Lewis – (Hons) Wales. GDC no. 103451

DENTAL THERAPIST/HYGIENIST

• Vanessa Becerra Sanchez – Diploma in Dental Hygiene – GDC no. 282882
• Sarah Virgo– HE.DIP.DH/DT– GDC no. 202575

PRACTICE MANAGER

• Catherine Hayes

DENTAL NURSES

• Kayleigh Berry – Dental Nurse GDC no 298687
• Carmen Wall – Dental Nurse GDC no 304934
• Emilia Roberts – Dental Nurse GDC no 311282
• Ellie Greening – Dental Nurse GDC no 310018
• Katlina Smith – Dental Nurse GDC no 158570
• Lily Rutter – Trainee Dental Nurse

RECEPTION TEAM

• Nadia Bennet – Head receptionist and Qualified Dental Surgery Assistant – GDC 143062
• Michelle Davies – Receptionist
• Sadie Pemberton – Receptionist / Trainee Dental Nurse

Patient questionnaires are used to help shape treatment provision.

The practice is closed on bank holidays.

We are a caring practice and aim to offer same-day appointments to patients in dental pain or with an urgent dental problem.

Should an emergency occur outside of practice hours, the answer phone message has details of how you can obtain emergency care and advice.

All patients can call NHS emergency number 0300 123 50 60 for out-of-hours treatment and advice.

Dpas patients can call between the hours of 9-10 am Saturday and Sunday at 07469 545596.

At least 24 hours’ notice is requested for any cancellations.

Missed appointments result in wasted time that could be used by other patients. We ask that if you are unable to attend your appointment, you let the practice know as soon as possible with minimum of 24 hours. If less than 24 hours’ notice is given to cancel a private appointment, a charge may be made. (Note: under the NHS, patients cannot be charged for missing an NHS appointment, but if a patient cancels an appointment at short notice or fails to attend on more than two occasions, the patient might be refused further care under the NHS)

All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:

• No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider.
• No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider.
• Patients are entitled to object to the use of their confidential information for any other purpose than their care.
• The duty of confidentiality to deceased patients is treated in the same way as that of living patients.
• The rules of disclosure are strictly followed every time information is passed on to another person or organisation.

To ensure patients dignity is protected, we try to implement our equality and diversity policy by:

• Having translation services available for patients who need this.
• Providing services that are accessible to patients with disabilities.
• Ensuring that care of individuals is planned with their specific needs.
• Tackling oral health inequalities through positive promotion and care.
• Responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with.

Our practice is committed to providing services to all patients within the constraints of our building. We ensure that people are able to make choices regardless of their race, age, gender, sexual orientation, disability and religion or beliefs.