Statement of Purpose

Aims and Objectives

  • Provide patients with a standard of care we would expect to receive ourselves.
  • Promote good oral health to all patients attending our practice for care and advice.
  • Communicate with patients in a friendly, open, courteous, and professional manner.
  • Keep our knowledge and professional skills up to date.
  • Listen to and act on patient views and opinions.
  • Ensure that patients receive full information about our services, treatment options and associated costs.
  • Refer patients for further advice where appropriate.
  • Respect patient confidentiality at all times.
  • Abide by the most recent standards of cross-infection control.
  • Make our complaints procedure known and available.

Park street dental is a practice dedicated to the provision of general dentistry for both children and adults.

Children under the age of 18 and if in full education are treated free under the NHS, and adults are treated both under NHS and Privately.

Park Street Dental is committed to quality assurance system to ensure that all the care we provide is of a consistent quality.

We ensure that all effective measures of infection control are used, and all the legal requirements relating to health and safety in the workplace are followed.

The practice aim is to provide a prompt, friendly and courteous services. Our Dentists and staff are committed to ensuring we deliver the best possible care and treatment to you and your family.

The practice Dentists, Therapists and nurses engage in regular personal and professional development. Our objective is to keep up to date with current thinking on all aspects of Dentistry, especially preventative care which can reduce your need for dental treatment.

All new staff members joining the practice are given training in practice procedures, and there is an ongoing programme to review the training needs for everyone in the practice.

When proposing treatment, we will take account of your own wishes, explain all options and where appropriate costs, so that you can make an informed decision about the treatment you receive. We will always explain what we are doing.

Park Street respects your right to confidentiality and will ensure that any details we provide are relevant and pertinent to your case. We regularly ask patients for their views on our service to enable us to continually improve our service.

We have systems in place for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes we make. All our staff will have an open and honest approach to all our patients in all areas.

Registered Manager Details

NameDr Philip Welch
Address and Postcode 26 Park Street,
CF31 4AX
Telephone Number01656 652470
Email Address[email protected]
Fax Number N/A
Relevant Qualifications BDS. (Hons) London MFDS.RCSEd GDC no. 85936

The practice is owned by Dr Phil Welch and trades as Park Street Dental.

Phi Welch is the responsible person, registered Manager, and Principal dentist.

Staff Details


  • Dr Phil Welch – Practice Owner – BDS. (Hons) London MFDS. RCSEd – GDC no. 85936
  • Dr Martha Davies – (Hons) Cardiff. GDC no. 278466
  • Dr Bethan Lewis – (Hons) Wales. GDC no. 103451


  • Vanessa Becerra Sanchez – Diploma in Dental Hygiene – GDC no. 282882
  • Sarah Virgo– HE.DIP.DH/DT– GDC no. 202575


  • Catherine Hayes


  • Kayleigh Berry – Dental Nurse GDC no 298687
  • Carmen Wall – Dental Nurse GDC no 304934
  • Emilia Roberts – Dental Nurse GDC no 311282
  • Ellie Greening – Dental Nurse GDC no 310018
  • Katlina Smith – Dental Nurse GDC no 158570
  • Lily Rutter – Trainee Dental Nurse


  • Nadia Bennet – Head receptionist and Qualified Dental Surgery Assistant – GDC 143062
  • Michelle Davies – Receptionist
  • Sadie Pemberton – Receptionist / Trainee Dental Nurse

Services/ Treatment/ Facilities

The practice provides general NHS and Private Dental Care.

Our NHS treatment is provided via a contract with Cwm Taff Health Board.

Services provided for NHS AND PRIVATE:

  • Preventative treatments
  • Fillings
  • Crowns
  • Endodontics
  • Bridges
  • Dentures
  • Periodontal treatment
  • Hygienist
  • Private Dpas plan
  • Cosmetic dentistry
  • Tooth whitening
  • Quick Straight Teeth

Following a detailed examination by your dentist, they will discuss with you a treatment plan and provide you with an emailed or printed version of the estimate of charges.  NHS and Private treatment fees change on an annual basis.  Our current treatment prices can be found in reception/patient waiting area and on our website  

Patients in need of specialist treatment that we are unable to provide, will be appropriately referred.

Method of Payment

We accept cash and all major credit/debit cards except for American Express. No cheque payments.

At the end of your course of treatment the dentist will discuss when you need to be seen again. We follow guidelines issued by the National Institute for Health and Clinical Excellence. This means you will need to attend as often as is needed to keep your gums and teeth healthy. This may be more or less than every six months. Currently we use an emailing/text reminder system.


The premises are a modified mid-terrace property, which has four surgeries and is situated at 26 Park Street, Bridgend. CF32 4AX.

The approximate walking distance from the bus station and train station is 4 mins.

We have disabled access via ramp to front and back of property.

We have a ground floor surgery and toilet facilities.

We use equipment pursuant to the accepted provision of general dentistry.

Parking can be found on the street to rear of the practice (Cae Dre Street). For patients with limited mobility, we offer parking and access to the rear of the practice.


Dental Emergencies

Call 01656 652470

During Practice Hours

For dental emergencies please ring as soon as possible - preferably at 8.30 am - we aim to make an appointment for you to see a dentist on the same day or within 24 hours.

Out of Hours

Plan Members of Park Street Dental can call our out of hours number on 07469 545 596, there is £180 call out fee.

NHS Patients

For NHS patients please can you call NHS Direct on 111 If booked on the same day emergency appointments are charged. For cost please contact the practice.

Failed to attend NHS appointments

In line with NHS regulations and our practice policy, supported by our local Health Board, we may refuse to provide treatment at this practice if you:

  • Fail to attend two consecutive appointments
  • Fail to attend two 30-minute treatment sessions within the year
  • Repeatedly cancel appointments at short notice (that is a cancellation at such short notice that the practice could not reasonably be expected to fill the appointment).

Failed appointments are a serious problem for the National Health Service. They prevent other patients from being seen, and waste money and staff time.

Patients Views

We invite verbal and written feedback from patients.

(A comments and suggestions box are always available in reception)

Patient questionnaires are used to help shape treatment provision.

Monday8.30 am – 5.00 pm
Tuesday8.30 am – 5.00 pm
Wednesday8.30 am – 6.00 pm
Thursday8.30 am – 5.00 pm
Friday8.30 am – 4.00 pm

The practice is closed on bank holidays.

We are a caring practice and aim to offer same-day appointments to patients in dental pain or with an urgent dental problem.

Should an emergency occur outside of practice hours, the answer phone message has details of how you can obtain emergency care and advice.

All patients can call NHS emergency number 0300 123 50 60 for out-of-hours treatment and advice.

Dpas patients can call between the hours of 9-10 am Saturday and Sunday at 07469 545596.

Cancellation Policy

At least 24 hours’ notice is requested for any cancellations.

Missed appointments result in wasted time that could be used by other patients. We ask that if you are unable to attend your appointment, you let the practice know as soon as possible with minimum of 24 hours. If less than 24 hours’ notice is given to cancel a private appointment, a charge may be made. (Note: under the NHS, patients cannot be charged for missing an NHS appointment, but if a patient cancels an appointment at short notice or fails to attend on more than two occasions, the patient might be refused further care under the NHS)

Arrangements for Dealing with Complaints

Our complaints procedure is displayed in our waiting room and available in print at reception.

Catherine Hayes is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge your complaint in writing within 2 working days and will aim to provide a full response in writing within 30 working days.

You can send your complaints to 26 Park Street, Bridgend. CF31 4AX, or call us on 01656 652470 or email the Complaints Manager at [email protected].

If the Complaints Manager is unavailable, our reception staff will acknowledge your complaint and inform the practice owner of the complaint details.

We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you.

In the event of the practice being unable to resolve the issue the patient would be given the following information:

NHS ‘Putting Things Right’
Complaints Team
Cwm Taf Morgannwg University Health Board
Ynysmeurig House
Navigation Park
CF45 4SN
Tel: 01443 744915
Email: [email protected]

Healthcare Inspectorate Wales
Government Buildings
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Tel: 0300 062 8163

1 Ffordd Yr Hen Gae
CF35 5LJ
Tel: 0845 601 0987
Email: [email protected]

Find your local Citizens Advice bureau by contacting:

Tel: 0845 477 2020

Board of Community Health Councils in Wales:

Tel: 0845 544 7814
Tel: 029 20 235558
Email: [email protected]

We are regulated by the General Dental Council

Privacy and Dignity

All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:

  • No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider.
  • No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider.
  • Patients are entitled to object to the use of their confidential information for any other purpose than their care.
  • The duty of confidentiality to deceased patients is treated in the same way as that of living patients.
  • The rules of disclosure are strictly followed every time information is passed on to another person or organisation.

To ensure patients dignity is protected, we try to implement our equality and diversity policy by:

  • Having translation services available for patients who need this.
  • Providing services that are accessible to patients with disabilities.
  • Ensuring that care of individuals is planned with their specific needs.
  • Tackling oral health inequalities through positive promotion and care.
  • Responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with.

Our practice is committed to providing services to all patients within the constraints of our building. We ensure that people are able to make choices regardless of their race, age, gender, sexual orientation, disability and religion or beliefs.

Date Statement of Purpose written

Author: Catherine Hayes, Practice Manager

Date statement of purpose reviewedOctober 2021
Reviewed byCatherine Hayes
Date HIW notified of changesNo Changes to notify
Date of statement of purpose reviewedJuly 2022
Reviewed by Catherine Hayes
Date HIW notified of changesNo Changes to notify